Terms & Conditions

Terms & Conditions Policy for Shangrila Woodworks

Shipping:

- The shipping price will be determined upon ordering and will be added to the total cost of your purchase. We are currently offering free shipping on the Mini Plywood Sculptures. This is reflected in the final cost.

- Sculptures will be shipped via UPS, unless crate shipping is necessary.

- Please note that additional fees may apply for crate shipping, if required.

Returns and Exchanges:

- Due to the nature of our creative process, we only accept exchanges for purchased items.

- If you are unhappy with your purchase, you may exchange it for another item of equal or lesser value.

- To initiate an exchange, please contact us at shangrilawoodworks@yahoo.com within 7 days of receiving your order.

Damaged Items:

- In the unfortunate event that your item is damaged during shipping and cannot be repaired, we will create a new piece as close to the original as possible.

- Please notify us within 48 hours of receiving the damaged item, and provide photographic evidence of the damage.

- We will work with you to ensure a satisfactory resolution and arrange for the replacement of the damaged item.

Refunds:

- We do not offer refunds for purchased items, except in cases where the item is damaged beyond repair and a suitable replacement cannot be provided.

- Refunds will be issued in the original form of payment within 14 days of confirming the unavailability of a replacement.

Ownership and Copyright:

- All sculptures created by Shangrila Woodworks remain the property of Scott & Stephanie Shangraw until full payment has been received.

- The copyright of the sculptures and any accompanying designs remains with Shangrila Woodworks.

- Any reproduction, distribution, or use of the sculptures or designs without explicit permission is strictly prohibited.

Please read these Terms & Conditions carefully before making a purchase. By placing an order with Shangrila Woodworks, you acknowledge and agree to abide by these terms. If you have any questions or concerns, please contact us at shangrilawoodworks@yahoo.com for assistance.